Frequent feedback is vital to how an agile company like BrightWork operates. BrightWork operates the BrightWork Advisory Council (BAC), where customers and partners can give BrightWork feedback and direction to influence the vision, strategy, objectives and operations of the company.
The frequency of the BAC meetings has been increased in recent times to facilitate more current feedback.
BrightWork's CEO makes himself available on a web meeting once every month to all customers in order to:
In order to be in a position to give constructive, feedback customers clearly need to know what is going on in the company! To this end the CEO sends an email to every customer once a month with such an update.